Gardeners Blackfen Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Blackfen to residential and commercial clients. By booking or receiving any services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, business or organisation that requests and receives services from Gardeners Blackfen.

Company means Gardeners Blackfen, the provider of gardening and related services.

Services means gardening, grounds maintenance, lawn care, hedge trimming, planting, garden tidy-ups, green waste handling and any other services provided by the Company as agreed with the Client.

Service Area means the geographical locations within which the Company agrees to provide its Services from time to time.

Agreement means the contract formed between the Client and the Company when a booking is confirmed in accordance with these Terms and Conditions.

2. Scope of Services

The Company provides gardening and related services as described in the booking confirmation, quotation or written communication with the Client. The specific scope of work, frequency of visits and any special requirements will be agreed with the Client prior to the commencement of the Services.

Any additional work that falls outside the agreed scope will only be undertaken with the Client’s consent and may be subject to additional charges. The Company reserves the right to decline Services that are unsafe, unlawful, impractical, inaccessible or outside the Service Area.

3. Booking Process

Clients may request a booking by contacting the Company and providing details of the property, the required Services and preferred dates and times. The Company may conduct an initial assessment, which can be carried out remotely or in person, to understand the nature and extent of the work required.

A booking is not confirmed until the Company has provided a written or verbal confirmation, together with any applicable quotation or pricing information, and the Client has accepted these Terms and Conditions. For certain work, a written quotation will be issued and must be accepted by the Client before work begins.

The Company will use reasonable efforts to accommodate the Client’s preferred dates and times but does not guarantee availability. The Company reserves the right to refuse or cancel bookings where necessary, subject to the cancellation terms set out in these Terms and Conditions.

4. Quotations and Pricing

Quotations are based on the information provided by the Client and, where applicable, on an inspection of the garden or site. Quotations may be provided as a fixed price or as an estimate based on the anticipated time and materials required.

Where Services are charged on an hourly or daily rate, the time will be calculated from the team’s arrival at the property until the completion of the agreed work. Minimum call-out charges may apply and will be communicated to the Client in advance.

Prices are given exclusive of any local taxes or statutory charges that may apply, unless otherwise stated. The Company reserves the right to revise its rates from time to time. Any change in rates will not affect Services that have already been booked and confirmed at an agreed price, unless additional or varied work is requested by the Client.

5. Payments

Payment terms will be set out in the quotation or booking confirmation. Unless otherwise agreed, payment is due immediately upon completion of the Services or within the timeframe specified in the invoice.

The Company may accept various payment methods, including bank transfers and card payments, as communicated to the Client. Cash payments may be accepted at the Company’s discretion and must be confirmed in advance.

For larger projects or ongoing maintenance contracts, the Company may require a deposit or staged payments. Deposits are generally non-refundable once the booking has been confirmed, except where the Company cancels the Services without offering a reasonable alternative date.

If payment is not received by the due date, the Company may suspend or cancel further Services and reserves the right to charge interest or late payment fees in accordance with applicable law. The Client is responsible for all costs incurred by the Company in recovering overdue amounts, including reasonable legal and administrative expenses.

6. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by providing notice to the Company. Unless otherwise stated in the quotation or service agreement, at least 24 hours notice is required for cancellation or rescheduling of a standard visit. For larger projects, landscaping works or full-day bookings, the Company may require at least 48 hours notice.

If the Client fails to provide sufficient notice, the Company reserves the right to charge a cancellation fee, which may be up to the full amount of the scheduled Services. This is to cover the loss of allocated time and any costs already incurred by the Company.

The Company may cancel or reschedule a booking due to adverse weather conditions, staff illness, safety concerns, access issues, or any event beyond its reasonable control. In such cases, the Company will seek to offer the Client an alternative date and time. If this is not possible, any pre-paid amounts for the affected Services will be refunded.

7. Access and Client Responsibilities

The Client must ensure that the Company has safe and reasonable access to the property at the agreed time. This includes providing any necessary keys, codes or access instructions and ensuring that gates, driveways and pathways are clear.

The Client is responsible for securing pets, informing neighbours if necessary and advising the Company of any known hazards, underground services, fragile structures, restricted areas or specific concerns relating to the garden or property.

If access is not available or the site is not safe or suitable for work when the team arrives, the Company may charge a call-out or cancellation fee in line with section 6.

8. Health, Safety and Conduct

The Company will carry out its Services with due regard to health and safety standards and will use adequate tools and equipment suitable for the agreed tasks. All work will be performed with reasonable care and skill.

The Client must not request the team to perform tasks that are unsafe, illegal or outside the agreed scope of work. The Company’s personnel are entitled to work in a respectful environment and the Company may withdraw Services without liability where its staff experience abusive, threatening or inappropriate behaviour.

9. Equipment, Materials and Plants

Unless otherwise agreed, the Company will supply its own tools, equipment and basic materials to perform the Services. Where specialist materials, plants, turf, aggregates or other items are required, these will be charged in addition to labour costs unless included in a fixed-price quotation.

The Company will use reasonable care in selecting plants and materials. However, the ongoing health of plants and lawns depends on conditions beyond the Company’s control, including weather, soil quality, pests, diseases and the Client’s maintenance. The Company cannot guarantee the survival, growth rate or appearance of any plant, lawn or living material after installation, except where expressly stated in writing.

10. Waste Handling and Regulations

The Company will comply with applicable regulations relating to garden waste, green waste and other materials removed from the Client’s property. Where the Service includes the removal of waste, the cost and method of disposal will be specified in the quotation or booking confirmation.

In some cases, the Client may be responsible for arranging their own waste disposal using local authority services, licensed waste carriers or suitable facilities. The Company will inform the Client where this applies.

The Company will not remove hazardous waste, contaminated soil, asbestos, chemicals, electrical equipment, or any materials that require specialist handling or licensing. The Client is responsible for informing the Company of any such materials present on the property.

11. Weather and External Conditions

Gardening Services are affected by weather and seasonal conditions. The Company reserves the right to alter plans, reschedule visits or adjust the methods used in order to protect staff safety and preserve the quality of the work.

Delays or changes to Services caused by adverse weather, such as heavy rain, strong winds, frost, snow or extreme heat, will not constitute a breach of contract by the Company. The Company will seek to rebook any affected appointments at the earliest reasonable opportunity.

12. Liability and Insurance

The Company will perform the Services with reasonable care and skill and will take appropriate precautions to avoid damage to the Client’s property. The Company will maintain suitable insurance cover in respect of its legal liabilities, subject to policy terms and limits.

If damage is caused to the Client’s property as a direct result of the Company’s negligence, the Client must notify the Company as soon as reasonably practicable and, in any event, within 7 days of becoming aware of the damage. The Company’s liability will be limited to the reasonable cost of repair or replacement of the damaged item, subject to any applicable insurance limitations.

The Company will not be liable for any indirect, consequential or economic losses, including loss of enjoyment, loss of profit, loss of use, or any loss arising from circumstances beyond its reasonable control. The Company is not responsible for pre-existing defects, wear and tear, subsidence, structural issues, faulty installations by others or damage caused by pests, diseases, extreme weather or other natural events.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.

13. Complaints and Quality of Service

The Company aims to provide a professional and reliable service. If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, ideally within 48 hours of the visit, describing the issue in detail.

The Company will investigate the complaint and, where appropriate, offer a remedy, which may include redoing the work, making reasonable corrections or offering a partial refund. The specific remedy will depend on the nature of the complaint and the circumstances of the case.

14. Variations to Services

Any changes to the agreed scope of work, schedule or specifications must be mutually agreed between the Client and the Company. Variations may affect the overall price and time required for the project. The Company will advise the Client of any price changes before proceeding with additional work.

The Company may make minor adjustments to methods, tools or materials where necessary to achieve the intended result or to comply with safety and regulatory requirements, provided that such changes do not significantly alter the overall nature of the Services.

15. Data Protection and Privacy

The Company may collect and store personal information about the Client, such as name, address, and contact details, for the purpose of providing Services, managing bookings, issuing invoices and complying with legal obligations.

The Company will take reasonable steps to protect personal information and will not sell or share it with third parties except where necessary to deliver the Services, process payments, comply with the law or with the Client’s consent.

16. Termination

Either party may terminate an ongoing service arrangement by giving reasonable notice, as specified in any service agreement or as otherwise agreed. The Client will be responsible for payment for all Services provided up to the date of termination and for any non-refundable costs already incurred by the Company in relation to agreed future work.

The Company may terminate the Agreement immediately where the Client fails to pay amounts due, breaches these Terms and Conditions, provides unsafe working conditions or engages in behaviour that makes it unreasonable for the Company to continue the relationship.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which will continue to be valid and enforceable.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall be deemed a waiver of such right or remedy, nor shall it prevent the further exercise of that or any other right or remedy.

These Terms and Conditions, together with any quotation, booking confirmation or written service agreement, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, representations or agreements, whether written or oral.

The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that Agreement, unless a later version is agreed in writing.